Terms & Conditions

PURECHAIN AI & SUSTAINABLE SOLUTIONS LLP

TERMS OF SERVICE

SaaS Platform • AI-Assisted Services • Purechain Academy

Version 1.0 • Effective Date: [30-05-2026]

Last Updated: May 2026

1. Introduction and Acceptance

1.1 Who we are. Purechain AI & Sustainable Solutions LLP ("Purechain," "we," "us," or "our") is a Limited Liability Partnership registered under the Limited Liability Partnership Act, 2008, with its registered office at KC Arcade, Kakkanad, Ernakulam, Kerala — 682037, India. Our LLP Identification Number (LLPIN) is [To be inserted].

1.2 What these Terms govern. These Terms of Service ("Terms") form a legally binding agreement between Purechain and you (whether an individual, business entity, or organization, collectively "User," "you," or "your") and govern your access to and use of: (a) www.purechain.in and related subdomains, (b) Purechain Academy and all associated learning content, (c) our AI-assisted sustainability and procurement platform, (d) all features, tools, APIs, and mobile interfaces, (e) all consultations, assessments, and professional services we provide (collectively, the "Services").

1.3 Acceptance. By accessing, browsing, registering for, subscribing to, or using any portion of the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization.

1.4 If you disagree. If you do not agree to these Terms, you must not access or use the Services.

2. Definitions

"Customer Data" means data, content, records, files, and information that you or your authorized users submit to or generate through the Services, including procurement records, supplier information, sustainability inputs, and uploaded documents.

"Service Data" means data we collect or generate in providing the Services, including usage analytics, system logs, security data, and operational telemetry.

"Anonymized Data" means aggregated, de-identified data derived from Customer Data and Service Data that cannot reasonably identify any individual or organization.

"Academy Content" means courses, videos, assessments, certificates, materials, and educational content provided through Purechain Academy.

"Subscription" means a paid plan giving you access to specific Services for a defined term.

"Order" means an order form, online checkout, or other written confirmation through which you subscribe to or purchase Services.

3. Eligibility and Account Registration

3.1 Age and capacity. You must be at least 18 years old and legally competent to enter into binding agreements under Indian law.

3.2 Authorized representation. If you register on behalf of a business, you represent that you are duly authorized and that the business will be bound by these Terms.

3.3 Account responsibility. You are responsible for: (a) providing accurate and current information, (b) maintaining the confidentiality of your credentials, (c) all activities under your account, (d) immediately notifying us of any unauthorized access via security@purechain.in.

3.4 One account per user. Each individual must maintain a single account. Each business entity may maintain a single primary account with appropriate sub-user provisioning per their Subscription.

4. Services Overview and Modifications

4.1 Services offered. Purechain provides sustainability, procurement, compliance, operational intelligence, AI-assisted analysis, educational, and related digital services, including but not limited to:

• Sustainability readiness systems and ESG reporting support
• Procurement intelligence workflows and supplier scoring
• Emissions and operational assessments (Scope 1, 2, 3)
• CBAM, EUDR, BRSR, and related regulatory compliance outputs
• AI-assisted recommendations and reporting tools
• Purechain Academy: training, courses, certifications
• Digital consulting and operational support
• APIs, integrations, and connected workflows

4.2 Evolution of Services. Services may evolve, expand, or contract over time. We reserve the right to add, modify, suspend, or discontinue features, with reasonable notice for material changes. We will not materially reduce the functionality of paid Subscriptions during a paid term without offering refund or substitution as appropriate.

5. Subscriptions, Payment, and Refunds

5.1 Subscription terms. Some Services are provided on a Subscription basis. Subscription details — duration, pricing, included features, user/usage limits — are specified at the time of Order.

5.2 Pricing and taxes. All prices are exclusive of applicable taxes (GST at prevailing rates) unless explicitly stated. You are responsible for all applicable taxes, levies, and duties.

5.3 Payment terms. Payments are due in accordance with the Order. We accept payments through Razorpay or equivalent authorized payment gateways. By providing payment information, you authorize us to charge the applicable amounts. Failed payments may result in suspension of Services after written notice.

5.4 Auto-renewal. Subscriptions may auto-renew at the end of each term at then-current pricing, unless you cancel before the renewal date through your account settings or by emailing billing@purechain.in. We will provide reminder notice at least 15 days before each renewal.

5.5 MSMED Act compliance for B2B payments. Where you are a registered Micro or Small Enterprise under the MSMED Act 2006 supplying services to us, we will make payments in accordance with Section 15 of the MSMED Act. Where we are supplying Services to you and you are a Buyer under MSMED Act, users acknowledge that pursuant to Section 37(2)(g) of the Income Tax Act, 2025 (effective April 1, 2026), payments to Micro and Small Enterprises must be executed within 15 days (or 45 days pursuant to a written agreement) to qualify as deductible expenditures in the current Tax Year. Purechain Solutions’s Supplier Score metrics may track and reflect B2B payment compliance timelines

5.6 Refund policy. In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

• Digital course purchases (Purechain Academy): full refund within 7 days of purchase, provided you have not consumed more than 25% of the course content
• Monthly Subscriptions: full refund within 7 days of initial subscription; no refund thereafter for the current billing month
• Annual Subscriptions: pro-rated refund minus a service fee of 15% if cancelled within 30 days; no refund thereafter
• Custom enterprise engagements: governed by separate written agreement
• Refund requests: send to billing@purechain.in with order details; processed within 7 business days of approval

5.7 Non-refundable items. Custom development work, completed consulting deliverables, and consumed credits are non-refundable.

6. User Obligations and Acceptable Use Policy

6.1 General obligations. You agree to: (a) provide accurate information; (b) use the Services lawfully; (c) maintain confidentiality of access credentials; (d) comply with all applicable laws.

6.2 Prohibited activities. Users are strictly prohibited from stripping, altering, or circumventing machine-readable metadata, unique cryptographic identifiers, and labels affixed to Synthetically Generated Information (SGI) produced by the Services, as mandated by the IT Amendment Rules 2026.

• Use the Services for any unlawful, fraudulent, or harmful purpose
• Attempt to gain unauthorized access to any part of the Services, accounts of other users, or our infrastructure
• Reverse engineer, decompile, disassemble, or attempt to derive source code of the Services
• Use automated systems (bots, scrapers, crawlers) to extract data from the Services without our written permission
• Use the Services or its outputs to train competing AI models, machine learning systems, or substantially similar platforms
• Conduct competitive intelligence harvesting against Purechain or its customers
• Upload, transmit, or distribute malicious code, viruses, worms, or harmful content
• Upload content that infringes intellectual property, privacy, or other rights of third parties
• Submit false, misleading, or defamatory information
• Interfere with or disrupt the integrity or performance of the Services or third-party services
• Use the Services in violation of any applicable export control laws or sanctions regimes
• Resell, sublicense, or otherwise commercially exploit the Services without our written agreement

6.3 User responsibility for validation. You remain solely responsible for verifying operational, financial, regulatory, or legal decisions made using platform outputs or recommendations. The Services are decision-support tools, not substitutes for professional judgment.

7. AI-Assisted Outputs and Advisory Limitations

7.1 AI as a tool, not an advisor. Certain Services use AI-assisted systems to generate sustainability insights, procurement recommendations, reporting drafts, operational analysis, and workflow automation outputs. AI-assisted outputs are tools to support decision-making and do not constitute:

• Legal advice (you must consult a qualified legal practitioner)
• Financial or investment advice (you must consult a qualified financial advisor)
• Regulatory certification (must be obtained from accredited verifiers, e.g., NABCB-accredited for emission verification)
• Audited financial or sustainability reports
• Guaranteed compliance approval from any regulator
• Guaranteed business or emission-reduction outcomes

In alignment with the 'Accountability' and 'Fairness' mandates of the MeitY India AI Governance Guidelines (2025), users subjected to automated profiling or SupplierScore generation possess the right to request a manual review of their algorithmic outputs by contacting compliance@purechain.in

7.2 No fiduciary relationship. Use of the Services does not create any fiduciary, advisor-client, attorney-client, accountant-client, or similar professional relationship between you and Purechain.

7.3 Validation requirement. You must independently review, validate, and verify all AI-assisted outputs before relying on them for regulatory filings, certifications, contracts, business decisions, or representations to third parties.

7.4 EU AI Act consideration. Where you use Purechain Services in connection with operations subject to the European Union AI Act or similar AI-specific regulations, you remain solely responsible for compliance with such regulations. Purechain will provide reasonable cooperation in producing documentation of system functioning, training data approach, and risk classification on request.

7.5 Training data. Unless explicitly opted in, we do not use your Customer Data to train general-purpose AI models. Use of Anonymized Data for platform improvement is governed by our Privacy Policy.

8. Data Ownership and License Grants

8.1 Customer Data ownership. You retain all right, title, and interest in and to Customer Data. We do not claim ownership of Customer Data.

8.2 License to Purechain. You grant Purechain a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and use Customer Data solely as necessary to: (a) provide and improve the Services to you; (b) prevent or address technical or security issues; (c) comply with legal obligations; (d) generate Anonymized Data.

8.3 Service Data ownership. We own all right, title, and interest in Service Data and Anonymized Data, and may use such data for any lawful business purpose including benchmarks, research, product development, and aggregated industry reports.

8.4 Data export and portability. During an active Subscription, you may export Customer Data through self-service tools in your account. Upon termination, we will provide reasonable cooperation in exporting Customer Data for a period of 30 days; thereafter, Customer Data may be deleted in accordance with our Privacy Policy and Section 14 below.

9. Intellectual Property

9.1 Purechain IP. All Services, including software, platform code, AI models, methodologies, workflows, visual assets, documentation, frameworks, trademarks, logos, brand elements, and related intellectual property, are and shall remain the exclusive property of Purechain AI & Sustainable Solutions LLP or its licensors.

9.2 Limited license to you. Subject to these Terms and your payment of applicable fees, Purechain grants you a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes during the term of your Subscription.

9.3 Restrictions. You may not: reproduce, distribute, reverse engineer, decompile, modify, create derivative works of, commercially exploit, or transfer Purechain Solutions’s intellectual property or platform systems without prior written permission.

9.4 Feedback. If you provide feedback, suggestions, or ideas regarding the Services, you grant Purechain a perpetual, irrevocable, worldwide, royalty-free license to use such feedback without restriction or obligation.

9.5 User-generated content. If you post comments, questions, or other content in community features (e.g., Academy discussion forums), you grant Purechain a non-exclusive, worldwide, royalty-free license to display, modify (for moderation), and distribute such content within and in connection with the Services.

10. Purechain Academy — Specific Terms

10.1 Educational purpose. Academy Content is provided for professional learning and operational capability development. Completion of training programs does not constitute:

• Government accreditation
• Statutory licensing or registration
• Legal or financial certification
• Guaranteed employment, business outcomes, or income
• Equivalence to formal academic qualifications

10.2 Certificates. Course completion certificates issued by Purechain (including blockchain-anchored credentials via Certopus or equivalent) certify only your completion of the relevant course content as designed by Purechain. They do not certify professional competence beyond the course scope.

10.3 Refunds for Academy. Refund policy for Academy purchases is governed by Section 5.6 above.

10.4 Compliance with advertising standards. In accordance with the Consumer Protection Act, 2019 and Pursuant to the CCPA Guidelines for Prevention of Misleading Advertisement in Coaching Sector (2024), Purechain Academy strictly prohibits the use of false urgency tactics in marketing. Furthermore, Purechain shall not utilize any student's name, photograph, or success testimonial in promotional materials without obtaining explicit, written consent post-selection or post-success. Initial enrollment consent does not constitute authorization for promotional use of successful outcomes 11. Third-Party Integrations and Services

11.1 Third-party providers. The Services integrate with third-party services including but not limited to: cloud hosting (AWS/GCP); communication platforms (WhatsApp Business API, email providers); analytics services; AI infrastructure providers (OpenAI, Anthropic); payment gateways (Razorpay); learning platforms (TrainerCentral); certificate issuers (Certopus); GST verification services (ClearTax).

11.2 Disclaimer. We are not responsible for interruptions, errors, data loss, security incidents, or other issues caused by third-party services beyond our reasonable control. Your use of integrated third-party services may be subject to their own terms and privacy policies.

11.3 Changes to third-party providers. We may change third-party providers from time to time for operational, commercial, or security reasons, with reasonable notice where the change materially affects you.

12. Confidentiality

12.1 Mutual obligation. "Confidential Information" means any non-public business, technical, financial, or operational information disclosed by one party to the other, marked confidential or reasonably understood to be confidential. Each party shall protect the other's Confidential Information using the same care it uses for its own, but no less than reasonable care.

12.2 Use restrictions. Confidential Information may be used only for purposes of the Services. It shall not be disclosed to any third party without written consent, except to employees, contractors, and advisors bound by confidentiality obligations.

12.3 Exclusions. Confidentiality obligations do not apply to information that: (a) is or becomes public through no breach; (b) was already known to the receiving party; (c) is independently developed without use of Confidential Information; (d) is required to be disclosed by law (with prompt notice to the disclosing party).

12.4 Separate NDAs. Separate Non-Disclosure Agreements or enterprise agreements may apply to specific implementation engagements and shall, where applicable, supersede this section to the extent of conflict.

13. Indemnification

13.1 Indemnification by You. You shall defend, indemnify, and hold harmless Purechain, its partners, employees, and agents from and against any third-party claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any applicable law; (c) your infringement of third-party intellectual property or privacy rights; (d) Customer Data you submit; (e) your misuse of the Services.

13.2 Indemnification by Purechain. Purechain shall defend, indemnify, and hold harmless You from and against any third-party claims that the Services, as provided by Purechain and used in accordance with these Terms, infringe a valid Indian copyright, registered trademark, or patent. This obligation does not apply if the claim arises from: (a) modifications of the Services not made by Purechain; (b) combination of the Services with third-party products not authorized by Purechain; (c) use of the Services in violation of these Terms.

13.3 Procedure. The indemnified party shall: (a) promptly notify the indemnifying party in writing; (b) give the indemnifying party sole control of the defense and settlement; (c) reasonably cooperate at the indemnifying party's expense. The indemnifying party shall not settle any claim that imposes liability on the indemnified party without prior written consent.

14. Warranties and Disclaimers

14.1 Limited Service warranty. Purechain warrants that the Services will perform substantially in accordance with applicable documentation under normal use. Your exclusive remedy for breach of this warranty is, at Purechain Solutions’s option: (a) re-performance of the affected Services, or (b) pro-rata refund of fees paid for the affected portion.

14.2 DISCLAIMER. EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, PURECHAIN DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OPERATION.

14.3 No guarantee of regulatory outcome. We do not warrant that use of the Services will result in: regulatory approval; specific compliance ratings; emission reduction targets; supplier acceptance; or any business outcome. The Services support your efforts but do not guarantee results.

15. Limitation of Liability

15.1 Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PURECHAIN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: lost profits, lost revenue, lost business opportunities, regulatory penalties, business interruption, loss of goodwill, loss or corruption of data, procurement decisions, sustainability reporting inaccuracies, or reliance on AI-assisted outputs.

15.2 Aggregate liability cap. To the maximum extent permitted by law, Purechain Solutions’s total aggregate liability arising out of or related to these Terms shall not exceed the greater of: (a) the total fees paid by you to Purechain during the twelve (12) months immediately preceding the event giving rise to the claim; or (b) ₹50,000 (Indian Rupees fifty thousand).

15.3 Exceptions. The limitations in this Section do not apply to: (a) your obligations to pay fees; (b) either party's indemnification obligations; (c) either party's breach of confidentiality; (d) liability that cannot be excluded under applicable Indian law (including gross negligence and willful misconduct).

16. Platform Availability and Service Levels

16.1 Reasonable effort. We use commercially reasonable efforts to maintain Services availability of 99% during business hours (10:00 AM to 8:00 PM IST), excluding scheduled maintenance, force majeure events, and issues caused by third-party services or your environment.

16.2 Scheduled maintenance. We may perform maintenance with at least 48 hours' advance notice for planned downtime.

16.3 Modification and discontinuation. We may modify, suspend, update, or discontinue portions of the Services at any time, with reasonable notice for material changes. We do not guarantee uninterrupted or error-free operation.

17. Term, Suspension, and Termination

17.1 Term. These Terms begin on your acceptance and continue until terminated as set forth herein or in your Order.

17.2 Termination for convenience. You may cancel your Subscription at any time per the cancellation procedures in Section 5. We may terminate free-tier accounts with 30 days' notice for any reason.

17.3 Termination for cause. Either party may terminate immediately by written notice if the other party: (a) materially breaches these Terms and fails to cure within 30 days of written notice; (b) becomes insolvent, files for bankruptcy, or ceases operations; (c) engages in fraud or unlawful activity.

17.4 Suspension. We may suspend Services immediately without prior notice in cases of: misuse, suspected security breach, non-payment beyond 15 days, fraud, abuse of systems, or violation of these Terms.

17.5 Effect of termination. On termination: (a) your right to access the Services ends; (b) you must pay all outstanding fees; (c) you may export Customer Data within 30 days per Section 8.4; (d) after 30 days, Customer Data may be deleted per our Privacy Policy; (e) provisions of these Terms that by their nature should survive (including IP, confidentiality, indemnification, limitations of liability, governing law) shall survive.

18. Force Majeure

Neither party shall be liable for any failure or delay in performance (except payment obligations) due to causes beyond reasonable control, including: acts of God; war; terrorism; civil unrest; epidemics or pandemics; government actions (including lockdowns, regulatory shutdowns, sanctions); natural disasters; failures of telecommunications networks, internet, or cloud infrastructure providers; cyberattacks; failures of essential third-party services (including AI providers, WhatsApp API, payment gateways); or industrial actions. The affected party shall promptly notify the other and use reasonable efforts to resume performance.

19. Governing Law and Dispute Resolution

19.1 Governing law. These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

19.2 Good-faith negotiation. In the event of any dispute, the parties shall first attempt to resolve the matter through good-faith negotiation for a period of 30 days from written notice of the dispute.

19.3 Mediation. Parties agree to attempt institutional pre-litigation mediation under the Mediation Act, 2023. The initial mediation period shall be set at 60 days, with the provision to extend up to the statutory maximum of 180 days by mutual written consent, before any party may invoke binding arbitration.

19.4 Binding arbitration. If mediation fails, the dispute shall be finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended in 2021). The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties (or by the relevant arbitral institution if not agreed within 15 days). The seat and venue of arbitration shall be Kochi, Kerala, India. The language of arbitration shall be English. The award shall be final and binding.

19.5 Equitable relief. Notwithstanding the above, either party may seek interim injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or to prevent irreparable harm.

19.6 Courts. Subject to Section 19.4 (arbitration), courts located in Ernakulam, Kerala shall have exclusive jurisdiction over any matter not subject to arbitration.

20. IT Act Compliance and Grievance Mechanism

20.1 Intermediary obligations. To the extent Purechain Solutions functions as an "intermediary" under Section 79 of the Information Technology Act, 2000, we comply with the obligations applicable to intermediaries, including the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. In compliance with the IT (Intermediary Guidelines) Amendment Rules, 2026, Purechain Solutions maintains rapid-response workflows to immediately disable access to unlawful SGI, deepfakes, or forged documentation within three (3) hours of receiving a valid legal mandate or court order. Purechain Solutions expressly reserves its safe harbour protections under Rule 2(1B) when deploying automated tools to moderate such content

20.2 Grievance Officer. In compliance with IT Rules 2021 and the DPDP Act, we have designated a Grievance Officer:

• Name: Sasikumar VO
• Designation: Grievance Officer
• Email: grievance@purechain.in
• Address: KC Arcade, Kakkanad, Ernakulam, Kerala — 682037, India
• Acknowledgment: within 24 hours; resolution: within 15 days

20.3 Reasonable security practices. We implement reasonable security practices and procedures in accordance with the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as further detailed in our Privacy Policy.

21. Notices and Communications

21.1 Notices to you. We may provide notices through: in-platform notifications, the email address associated with your account, WhatsApp for transactional communications, or postings on www.purechain.in.

21.2 Notices to us. Formal legal notices must be sent in writing to:

• Email: legal@purechain.in
• Postal address: Purechain AI & Sustainable Solutions LLP, KC Arcade, Kakkanad, Ernakulam, Kerala — 682037, India

22. Changes to These Terms

22.1 Updates. We may update these Terms from time to time. Each version is identified by version number and effective date.

22.2 Material changes. For material changes, we will provide at least 30 days' notice via in-platform notification and email. Material changes affecting paid Subscriptions take effect at the next renewal unless you accept earlier or unless required by law.

22.3 Continued use constitutes acceptance. Your continued use of the Services after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree, you must discontinue use of the Services.

23. Miscellaneous

23.1 Entire agreement. These Terms, together with the Privacy Policy, any Order, and any executed enterprise agreements, constitute the entire agreement between the parties and supersede all prior agreements on the subject matter.

23.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

23.3 No waiver. Failure to enforce any provision shall not constitute a waiver of that provision or any other provision.

23.4 Assignment. You may not assign these Terms or any rights without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

23.5 Independent contractors. The parties are independent contractors. Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship.

23.6 No third-party beneficiaries. These Terms do not create any rights or benefits for third parties, except as expressly provided herein.

23.7 Headings. Section headings are for convenience only and do not affect interpretation.

24. Contact Information

For any questions, concerns, or notices regarding these Terms:

• Legal queries: legal@purechain.in
• Grievance Officer: grievance@purechain.in
• Billing queries: billing@purechain.in
• General queries: hello@purechain.in
• Phone: +91 92926 11621
• Website: https://www.purechain.in
• Postal address: Purechain AI & Sustainable Solutions LLP, KC Arcade, Kakkanad, Ernakulam, Kerala — 682037, India

Acknowledgment

— END OF TERMS OF SERVICE —

Purechain AI & Sustainable Solutions LLP | www.purechain.in | Version 1.0 | May 2026